Hello. We are Bishnu Laundry. Here's how we protect your data and respect your privacy.
Effective date: 8 September 2026
Last updated: 8 September 2026
This Privacy Policy explains how BISHNU LAUNDRY ("Bishnu Laundry", "we", "us") collects, uses, and shares personal information when you use the Bishnu Laundry platform, which consists of:
Bishnu Laundry (customer app) — com.bishnulaundry.app
Bishnu Laundry Store (store / shop app) — com.bishnulaundry.store
Bishnu Laundry Delivery (rider app) — com.bishnulaundry.delivery
our website and backend services at https://bishnulaundry.com
together, the "Service".
By using the Service you agree to this Policy. If you do not agree, do not use the Service.
The data controller is:
BISHNU LAUNDRY | BOLPUR RAMKRISHNA ROAD,BOLPUR , BIIRBHM | Email: bishnulaundry@gmail.com
For privacy questions or requests, contact us at bishnulaundry@gmail.com.
| Data | Where it applies | Why |
|---|---|---|
| Name, phone number, email address, gender | All apps, at registration and in your profile | Create and manage your account, identify you to the store and rider, contact you about orders |
| Password | All apps | Authenticate your account (stored only in hashed form on our servers) |
| Profile photo | All apps (optional) | Shown on your profile |
| Delivery / pickup addresses (area, flat, house number, postcode, address lines, address label, map location) | Customer app | Fulfil and route your orders |
| Order instructions and feedback / ratings | Customer app | Deliver your order as requested; publish reviews of stores |
| Store details (shop name, description, logo, banner, minimum order amount, order prefix) | Store app | Set up and operate a store on the platform |
| Rider details, driving licence number, vehicle type | Rider app; and store app when a store creates a rider | Verify and approve riders, assign jobs |
| Support messages | All apps | Respond to your requests |
| Data | Where it applies | Why |
|---|---|---|
| Approximate and precise device location | Customer app; Rider app | Customer app: show stores near you (optional — you can search and choose stores manually instead). Rider app: open turn-by-turn navigation to pickup and drop-off addresses. Location is used while you are using the app for these features and is not tracked in the background. |
| Device push notification token (Firebase Cloud Messaging) | All apps | Send order status notifications |
| Device and technical information, diagnostics and crash data (via Firebase) | All apps | Keep the apps working and secure |
| Order history and in-app activity relating to your orders | All apps | Provide order management, history, and earnings summaries |
Online card payments in the customer app are processed by our third-party payment provider (Stripe) through a hosted checkout page opened inside the app. We do not collect or store your full card number, CVV, or card expiry. Stripe processes those details under its own privacy policy. We receive a payment result (success / failure / cancellation) and a reference to the transaction. Cash-on-delivery orders involve no card data; the rider confirms the cash amount collected.
If you choose to sign in with Google or Facebook, we receive basic profile information from that provider (such as your name and email address) via Firebase Authentication, to create or link your account. We do not post to your social accounts.
We use personal information to:
create, authenticate and manage your account;
take, process, route, and deliver laundry orders;
connect customers, stores, and riders so an order can be fulfilled;
calculate order totals, discounts, delivery charges, commissions, and store/rider earnings;
process payments and record payment status;
send transactional notifications about your orders and account;
provide customer, store, and rider support;
show ratings and reviews of stores;
review and approve store and rider accounts;
detect, prevent, and investigate fraud, abuse, and security incidents;
comply with legal obligations;
maintain, troubleshoot, and improve the Service.
Performance of a contract — providing the Service you signed up for.
Legitimate interests — securing the Service, preventing fraud, improving the apps.
Consent — device location access, push notifications, and optional social sign-in. You can withdraw consent at any time (see Section 8).
Legal obligation — tax, accounting, and lawful requests.
We share personal information only as described here. We do not sell your personal information.
| Recipient | What is shared | Why |
|---|---|---|
| The store fulfilling your order | Your name, phone number, delivery/pickup address, order details and instructions | So the store can prepare and coordinate your order |
| The rider assigned to your order | Your name, phone number, pickup and drop-off address, delivery window | So the rider can collect and deliver your order |
| Customers (for store/rider) | Store name and details; rider first name and phone number during an active job | So customers can identify and contact the store/rider for their order |
| Stripe (payment processing) | Payment amount, order reference, and the information you enter on the checkout page | To process online card payments |
| Google / Firebase (authentication, cloud messaging, crash reporting, hosting) | Account identifiers, device push token, diagnostics | To run core app infrastructure |
| Google Maps | Location and map interactions | To display maps and directions |
| Meta / Facebook (only if you use Facebook login) | Authentication tokens | To sign you in |
| Service providers | As needed to operate the Service (hosting, communications, analytics) | Under contract, limited to our instructions |
| Legal / safety | Personal information as required | To comply with law, enforce our terms, or protect rights, safety, and property |
| Successor entity | In a merger, acquisition, or asset sale | Continuity of the Service (you will be notified) |
The apps include the following third-party components, each governed by its own privacy policy:
Firebase (Core, Cloud Messaging, Authentication) — Google
Google Sign-In (customer app) — Google
Facebook Login (customer app) — Meta
Google Maps SDK
Stripe hosted checkout (customer app)
With your permission, we send notifications about order status changes and account activity. You can turn notifications off at any time in your device settings; core order updates remain available inside the app.
We keep personal information for as long as your account is active and as needed to provide the Service. After account deletion we remove or anonymise your personal information within a reasonable period, except where we must retain certain records (for example, order, payment, and tax records) to comply with legal, accounting, or dispute-resolution obligations. Aggregated or anonymised data that cannot identify you may be kept indefinitely.
Depending on your location, you may have the right to:
access the personal information we hold about you;
correct inaccurate or incomplete information;
delete your personal information;
object to or restrict certain processing;
withdraw consent (location, notifications, social sign-in);
receive a copy of your data in a portable format;
lodge a complaint with your local data protection authority.
How to exercise your rights
In-app profile editing — update your name, contact details, addresses, and photo at any time.
Location and notifications — control these in your device settings.
Account deletion:
Customer app: use Profile → Delete Account to permanently delete your account.
Store and rider apps: request deletion by emailing bishnulaundry@gmail.com from your registered email address, or in app.
Other requests — bishnulaundry@gmail.com. We may need to verify your identity before acting and will respond within the period required by applicable law.
We use technical and organisational measures to protect personal information, including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your password confidential and notify us of any suspected unauthorised access.
The Service is not directed to children and is not intended for use by anyone under the age of [16 / 18 — confirm]. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
We operate from India and may process and store information on servers located in other countries. Where we transfer personal information across borders, we take steps to ensure it remains protected in accordance with this Policy and applicable law.
We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where changes are material, provide additional notice (for example, in the app or by email). Your continued use of the Service after an update means you accept the revised Policy.
Questions, concerns, or requests regarding this Policy or your personal information:
BISHNU LAUNDRY | BOLPUR RAMKRISHNA ROAD,BOLPUR , BIIRBHM | Email: bishnulaundry@gmail.com Website: https://bishnulaundry.com